Auto Attendant

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Auto-attendants are programs within a phone system that enables inbound callers to be routed to specific extensions without the need for speaking directly to an operator or receptionist.

Auto attendants allow the caller to use a digital directory menu and find a specific user on the phone system by dialing a department number or an end user's name.

When a connection cannot be immediately established (end user unavailable) the auto attendant will direct the call to the appropriate voice mailbox where messages can be left.

Auto attendants are an effective cost-saving feature of phone systems as they help and / or replace the need for operators or receptionists and streamline the process for incoming phone calls.

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