Integrating VoIP Application Services

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Businesses can maximize efficiencies and the collective benefits of VoIP by formulating one or more strategies which integrate VoIP applications into business processes.

VoIP applications such as Instant Messenger, Salesforce, Skype and WebEx have tendencies to be platform agnostic.

IP technologies allows VoIP applications to be integrated into business processes - making employees more efficient and expanding ways in which your business can interact with customers.

Strategies for Integrating VoIP Applications:

• Network consolidation - hosted VoIP services (cloud services) and hybrid solutions often result in network redundancies making it worth the efforts to reduce or eliminate undesired overlap in services or business functions.
• Selective VoIP features - VoIP services can be utilized on-demand; depending upon the vendor of choice your business can provision services for certain employee groups, locations or days out of the year.
• Mobility - mobile devices connect to your business's IP services to extend the reach of employees and key personnel; no longer do you need to be tied to a desktop phone or even in the office to access critical information or take phone calls.
• Voice to email - a convenient function of IP telephony is the ability to transcribe voice messages to email and / or SMS messages.
• Custom features - a wide array of functions are available out of the box from VoIP providers but features exclusive to your business model, such as call queue management or marketing automation rules, can be developed and integrated via system APIs.

VoIP integration strategies drive decision makers priorities to maximize return on investment for unified communications and optimizing business processes.

With the right strategies in hand for your business, VoIP and unified communications can produce powerful communication services that optimize business productivity and media.

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